Frequently Asked Questions

General

How old do I need to be to purchase from 10DC?

You must be 21 years of age or older to purchase or consume any products from 10DC. This age restriction aligns with federal regulations for hemp-derived THC products.

Are your products legal?

All of our products are federally legal under the 2018 Farm Bill. They are derived from hemp and contain less than 0.3% Delta-9 THC by dry weight, meeting federal compliance standards. However, laws can vary by state, so we recommend checking your local regulations before purchasing.

Do I need a medical card or prescription to purchase?

Nope! No medical card or prescription is required to purchase from 10DC. Our products are hemp-derived and federally legal under the 2018 Farm Bill, so anyone 21 years of age or older can purchase them. However, if you have a medical condition or are taking medications, we always recommend consulting your doctor before use.

Where can you ship products?

We currently ship to all states except Idaho and Oregon! Keep in mind that state laws are always changing, and while we're able to ship to your state under federal regulations, your state or local laws may restrict certain products. We ask that you take a moment to research and understand your local restrictions before placing an order. For a breakdown of product legality by state, check out our state-by-state guide here.

10 Dollar Cartridge and its affiliates are not responsible for any issues arising from local or state law enforcement regulations. It is the responsibility of the customer to ensure compliance with all applicable local and state laws prior to purchasing.

What is the 2026 federal hemp law change and how does it affect your product?

In November 2025, Congress passed new legislation that redefines the federal definition of "hemp", shifting from a Delta-9 THC only standard to total THC which includes Delta-8, THCa, and all other THC derivatives. These changes are currently set to take effect on November 12, 2026 which will effect the legality and availability of our products.

We are actively monitoring this situation and the regulations may be revised before they fully go into effect. For now, everything you know and love is still available and we plan to continue supplying our products for as long as we legally can. We are committed to staying compliant and will communicate any changes to our product availability well in advance.

What forms do your products come in?

We offer a wide variety of product types to fit your preference and lifestyle:

  • Flower – Classic high THCa hemp bud, available in a range of strains.
  • Pre-Rolls – High THCa flower that's been expertly rolled and are ready to go. Perfect for on-the-go convenience.
  • Vapes – Cartridges and disposables that are discreet, flavorful, and come in a variety of different cannabinoids.
  • Edibles – Infused gummies, tinctures, and more for long-lasting, smoke-free effects.
  • Topicals – Cannabinoid-infused balms for targeted relief.
  • Bulk – Large quantity options for flower and concentrates at wholesale pricing to keep your stash stocked.

How do I choose the right product for me?

It depends on your experience level, preferred method of consumption, and the effects you're looking for. Here's a quick breakdown:

  • New to hemp? Start with flower, pre-rolls, or vapes – they're easy to use and offer fast-acting effects.
  • Looking for something smoke-free? Edibles or topicals are a great option. Just make sure to start slow and work your way up to your desired effects.
  • Experienced user looking for potency? Concentrates like diamonds, badder, or live resin deliver strong, fast effects.
  • Buying in quantity? Check out our bulk section for wholesale pricing on flower and concentrates.

For a more in-depth guide, check out our blog post How To Choose the Right Product for Your Needs!

What should I do if there's an issue with my order?

If you have any problems with your order, please contact us as soon as possible so we can assist you. To help investigate, we may ask for photos of the product, packing slip, package, or other order details. These photos are only used internally for investigation and training and won't be shared outside our team.

Please note that while we'll do our best to help, we can't guarantee resolution, and all claims are reviewed carefully according to our policies. Please review our Refunds and Returns Policy for more information on how we handle order issues.

For lost or stolen packages:

  • If you purchased Route coverage at checkout — You can file a claim directly with Route at any time. Please note that Route has their own set of waiting periods before a claim will be accepted, so be sure to check their guidelines. If you'd prefer, we're happy to file on your behalf — just contact our support team. Route usually resolves a claim quickly and issues a refund/replacement based on your preference.
  • If you did not add Route Coverage — A Missing Mail Search request must be filed with USPS directly. You may choose to make this request on your own or our support team can assist you. After a claim is made, we must wait at least 7 days for USPS to locate, reroute, and deliver a package before we can deem it as lost unless USPS reaches out via email admitting to the package being lost.

Payment Processing

What payment methods do you accept?

We accept Visa, American Express, and most major credit cards, as well as Bitcoin Pay, Apply Pay, Google Pay, and Sezzle!

Do you charge sales tax?

We do not currently charge sales tax. Oregon does not have a state sales tax requirement, so you won't see any tax added to your order at checkout. If this every changes, we will make sure to update this page accordingly.

How long does it take to process my order?

Once you place an order, you'll receive a confirmation email with your order number and details right away. This confirms we received your order but does not mean it has completed processing for fulfillment.

Payment processing can take up to 48 hours for standard orders. Orders with different billing and shipping addresses may take up to 3 business days and orders placed over the weekend may not complete processing until the following week.

Once payment is successfully processed, your order will move on to our fulfillment team at which time it will be prepared to ship. We have no control over how quickly a payment processes and do not have access to your card information to help expedite it.

To help avoid delays, we recommend creating an account and keeping your information up to date – and don't forget to double-check your order details at checkout before submitting!

What should I do if my payment fails processing after I place the order?

If a payment fails after the initial placement of the order, the order will be marked as "failed", no payment will be collected, and the order will be voided. We are unable to restore failed orders, so you will need to submit a new order.

If you're not sure why your order failed, don't hesitate to reach out to us at support@10dollarcartridge.com — we're happy to help!

Can I use multiple payment methods on one order?

Unfortunately, we are unable to split payments across multiple payment methods. Each order must be completed using a single payment method.

How do I pay with Bitcoin?

To complete your order with Bitcoin, click "Place Order Now" at checkout and then select "Complete Payment" on the next page – you'll be redirected to a Bitcoin invoice where payment can be sent.

Please note that you will receive an order confirmation immediately after clicking "Place Order Now", however, your order is not complete until payment is sent via Bitcoin and confirmed within our wallet.

You have 72 hours to submit payment. If payment is not received within that timeframe, the invoice will expire and the order will be automatically cancelled.

Please note that we have no control over how quickly a Bitcoin payment confirms. Confirmation times vary depending on overall network congestion and the transaction fee set by your wallet at the time of payment.

How does Sezzle work?

ezzle is a buy now, pay later option that gives you flexible, interest-free payment plans so you don't have to pay for your full order upfront. When you select Sezzle at checkout, you'll be redirected to Sezzle's site to complete a quick application. Once approved, Sezzle covers the full cost of your order so we can get it out the door right away — you then pay Sezzle back directly on your chosen payment plan:

  • Pay in 2 — Pay 50% at the time of purchase, then the remaining 50% two weeks later.
  • Pay in 4 — Split your total into 4 equal payments over 6 weeks.
  • Pay Monthly — For larger purchases, split payments over 3 to 48 months, subject to approval.

All payments are made directly to Sezzle. For more details, visit sezzle.com.

Do you offer subscriptions?

Yes, we do offer a subscribe and save option on select products. You can find subscription options directly on individual product pages. It's a great way to make sure you never run out of your favorites while saving on every order!

Orders

What happens after I place an order?

When you place your order, here's what happens next:

  1. A confirmation email is sent with your order number and details. Please note this confirms we received your order. It does not mean your payment is complete.
  2. Your payment is processed automatically by our payment processor. This typically takes up to 48 hours but may take longer depending on your payment method, billing and shipping addresses, or if your order is placed over the weekend.
  3. Your order moves into fulfillment once payment is successfully processed. You receive your tracking information via email at this time.
  4. Our fulfillment team carefully packages your order and prepares it for shipment. Made-to-order items may cause production delays.
  5. USPS picks up your package from our facility and gets it on its way to you.
  6. Your package is delivered for you to sit back and enjoy! If you run into any issues, don't hesitate to reach out –– we are always happy to help.

It is possible to add items to my order after I place it?

Unfortunately, we can’t add items to an order once it’s placed. You will need to place a new order with the items you wish to purchase. If you’d like to order everything at once, we can cancel your current order so you can place a new one with all the items. Please reach out to us for assistance.

Can I upgrade my shipping?

Once an order is placed, we’re unable to upgrade the shipping. However, we can cancel it so you can place a new one with your preferred option. Please reach out to our team for help.

I put the wrong shipping address, can I change it?

For security reasons, we’re unable to update shipping addresses once an order is placed. We’ll need to cancel the order so you can place a new one with the correct information. Please reach out to our team for help.

Can I cancel my order?

Cancellations can be made at any time up until your order has shipped. If you need to cancel, please contact us immediately – we're pretty quick to get orders out the door, so the sooner you reach out the better!

Once an order has shipped, we are unable to cancel it. However, we can issue a return label so you can send it back to us once it arrives.

Why isn't my order going through? I haven't had an issue before.

We’re sorry you’re having trouble placing your order. Here are a few common reasons this might happen:

  • Your address or payment method may have been flagged due to possible issues like suspected fraud, chargebacks, or age restrictions. If you think this is a mistake, please contact us right away.
  • Your address may be on our “Do Not Ship” list. Reach out to learn more and how to resolve this.
  • The information entered at checkout doesn’t match your payment method details. Make sure your name, billing, and shipping info are correct and match your payment.

If everything looks correct and you’re still having issues, please contact our support team — we’re here to help!

Why is my order "On Hold"?

We apologize for the inconvenience. Your order may be “On Hold” for a few reasons:

  • There was an issue verifying or authorizing the name, billing, or shipping address. You should have received an email from our support team regarding the issue. Please check your inbox and/or spam folder.
  • An item in your order is out-of-stock. We'll reach out to you to resolve this. Please check your inbox and/or spam folder for an email from us.
  • Your order contains a made-to-order item. It may take up to 48 hours to complete production and get your order shipped out. Thank you for your patience.

If you have any questions or concerns regarding the status of your order, please reach out. We're here to help and will work with you to resolve any issue as quickly as possible.

Where is my order?

Orders are processed in the order they are received, typically within 48 hours during our regular business hours (Monday–Friday, 9:00am–5:00pm PST).

After placing your order, you’ll receive a confirmation email—please check your spam folder before reaching out to us regarding missing confirmations.

Some items are made-to-order and may take up to 48 hours to prepare. Once your shipping label is created, you’ll receive tracking information via email. USPS tracking can take up to 48 hours to update after the package is received. Please note that we do not control USPS tracking updates once your package leaves our facility. For tracking-related questions, we recommend contacting USPS directly.

If your package is marked as delivered but hasn’t arrived, please contact us. We’ll file a missing mail claim with Route or USPS on your behalf. USPS claims typically take 7 business days to complete. Please note that repeated delivery issues may result in restrictions on shipping to your address. If you're experiencing frequent delivery problems, consider providing delivery instructions to USPS or having your packages held for pickup at your local post office.

Shipping times listed on our site are estimates and not guaranteed. Delivery delays can happen due to high shipping volumes, inclement weather, road closures, or other transit issues. We only have access to the same tracking details that you see and are unable to provide additional information once the package is in USPS’s hands.

Thank you for your patience and understanding.

What is your return policy?

We accept returns on unopened, unused products within 15 days of the package being marked as delivered. To be eligible for a return, products must be in their original packaging and unopened. We are unable to accept returns on used or partially used products.

If your return is approved, we will issue a pre-paid return label. Once the return has been received and inspected by our intake team, we will issue a refund for the product(s) minus a 20% restocking fee at our discretion. Shipping and Route Protection fees are non-refundable.

Please note that if our intake team determines the product has been used or is otherwise not returnable, we will not be able to issue a refund.

Shipping

What are your shipping options?

We use USPS to ship domestically via First Class and Priority shipping across the United States. As of May 2026, we are not able to ship internationally. 

  • First Class Shipping — 4-7 business days. 
  • Priority Shipping — 2-5 business days. Priority Shipping is required for any orders over 1 pound in weight.
  • Priority Express Shipping — 1-2 business days.

Please we are note able to guarantee delivery within the estimated timeframes.

How long does it take to ship my order?

Orders are typically shipped within 48 hours after payment has completed processing. We fulfill orders Monday through Friday, 9am to 3pm PST.

Once your order moves into fulfillment, you'll receive your tracking information via email. We ask that you give at least 24 hours for your tracking to update within USPS's system.

Please note that made-to-order items such as bulk concentrates may require an additional 24 hours to prepare for shipment.

Why can't you guarantee shipping times?

While we do our best to get all packages out as quickly as possible, delays in delivery do occur for situations that are entirely outside of our control. Listed shipping times are an estimation based on typical USPS timeframes.

Please keep in mind that placing an order on Friday with Priority or Priority Express Shipping does not ensure a faster delivery. Payment processing can take up to 48 hours, and there is no guarantee that payment will complete before we close for the weekend.

For the best chance at same-week shipment with Priority or Priority Express Shipping, we recommend placing your order Sunday through Wednesday.

Do you ship discreetly?

Your privacy is our priority. Every order ships in plain, unbranded packaging with a simple label from our parent company, Jefferson Ecommerce Solution LLC.

Odorous products such as flower and some concentrates are double-sealed to help lock in scent and maintain freshness. We also include a compliance letter to support full transparency with federal law. From checkout to delivery, your order stays low-key and protected.

Do you require a signature for delivery?

No, we do not require a signature for delivery. Your package will be delivered like regular mail through USPS and may be left in your mailbox or at your door, depending on your local carrier’s practices.

Where's my tracking number?

Tracking information is sent automatically via email to the address used at checkout. If you have not received this email, this could be because:

  1. Your order has not moved into the final phase of fulfillment. The tracking email is sent automatically when your shipping label is created.
  2. The email was filtered into a folder other than your inbox. New filter automations in major email providers such as Gmail and Yahoo now filter emails into folders such as "promotions" or "newsletters". Its possible your tracking email was filtered into one of these folders rather than your inbox. Please also check your spam folder just in case.
  3. The email address on your order is incorrect. We understand that typos happen and that autofill can put the incorrect addresses into the form when you place an order. As the email does go out automatically, you may not receive your tracking if your email address is incorrect. Please reach out to us to confirm your email address and to receive your tracking information. 

We appreciate your patience and understanding. We know how frustrating it can be when you can’t track your package. If you have any questions or concerns regarding the tracking of your package, please reach out to us.

I chose priority shipping but my order is still not here!

Selecting Priority Shipping is an option, not a guarantee. We do not have control over a package once it has left our facility and cannot guarantee delivery within a certain time. According to USPS, it can take anywhere from 2-5 business days assuming there are no delays along the route.

While we understand your frustration, we do not have control over the package and only have access to the same tracking information as you do. For more information concerning delays in the delivery of your package, please reach out to USPS directly.

USPS says my package is delayed, can I get a refund on shipping?

Unfortunately, delays in shipping are outside of anyone's control. There could be many factors that is causing a delay in shipping such as inclement weather, road closures, personnel shortages, mechanical issues, and an increase in package volume. 

While we do our best to accommodate for lost, damaged, or otherwise tampered with packages, we cannot offer a refund for shipping costs due to a delay in delivery. 

Can I set special delivery instructions through you?

We utilize USPS for our shipping needs. We cannot dictate delivery instructions to USPS on your behalf. Specific delivery instructions needed for proper delivery must be directed through USPS. Any delivery instructions left in the notes on your order, will unfortunately not be relayed to USPS directly.

If you wish for your item to be “left at the door” or “placed in the mailbox”, please click here to learn how set up delivery instructions for your delivery person.

Route Shipping Protection

What is Route?

Route is optional shipping insurance that protects your order against loss, theft, or damage while in transit. If something happens to your package, Route makes it simple to get a replacement or refund.

What does Route cover?

  • Lost Packages – The package has no tracking updates and does not arrive.
  • Stolen Packages – Marked “delivered” but not received.
  • Damaged Packages – Arrives broken, crushed, or otherwise unusable.

What is not covered?

  • Incorrect shipping address provided at checkout.
  • Packages returned to sender.
  • Carrier delays due to weather, staffing issues, or other disruptions.
  • Items lost after being brought inside or signed for.

How do I file a claim?

Visit Route Claims and enter your order number along with the email address used at checkout. Then click "Start a Claim" and follow prompts to complete your claim.

Alternatively, you can contact us directly and we can make a claim on your behalf.

Can I make a claim whenever?

Not quite! Route has specific waiting periods before a claim will be accepted:

  • For delivered packages — You must wait at least 5 days after the package has been marked as delivered before filing a claim.
  • For packages that haven't arrived — You must wait at least 7 days after the last tracking update before filing a claim. Please note that if your tracking updates at any point, that 7-day waiting period starts over.

Route will not accept a claim filed before these waiting periods are up, so hang tight until they've passed. The good news is that once a claim is submitted after the waiting period, Route typically resolves it quickly!

How long do I have to file a Route claim?

  • Lost – 7–30 days after the last tracking update.
  • Stolen – 5–15 days after the delivery date.
  • Damaged – Within 15 days of delivery.

What happens after a claim is filed?

Route typically reviews claims within 24–48 hours. If approved, they’ll either refund your purchase or send a replacement, depending on your preferences and product availability.

How do I add it to my order?

Route is automatically added at checkout. You can remove it before placing your order, but we strongly recommend keeping it for added peace of mind.

Can I opt out of Route?

Yes. You can remove Route at checkout, but please note that without it, a lost, stolen, or damaged packages may not be covered by 10DC.

I accidentally added Route to my order. How do I remove it?

No worries! Route is added as a product in your cart, so you can remove it just like any other item. Simply go back to your cart, delete it, and make sure to click "Checkout without coverage" to ensure it isn't automatically re-added before completing your order.

What if I have an issue but didn't purchase Route?

If Route wasn’t added to your order, your package is not insured against loss, theft, or damage in transit. You may still contact us — we will review your situation in accordance with our Return and Refund Policy to determine if a return, replacement, or refund is possible. We also recommend reaching out to USPS directly to file a claim.

Products

Does hemp derived THC feel like marijuana?

Yes — hemp-derived THC can feel just like marijuana, especially when you're using products with Delta-9 or THCa. The key difference is how it's sourced, not how it hits.

Are your products safe?

Yes — all of our products are lab-tested to ensure safety, potency, and compliance with the 2018 Farm Bill. We only put out what we’d use ourselves, and you can view full test results on our Lab Testing page.

Will this show on a drug test?

Yes — our products contain THC and can cause you to fail a drug test. Even though they’re federally legal, most drug tests can’t distinguish between hemp-derived and marijuana-derived THC.

How much should I take if I'm new to your products?

If your new to THC and its derivatives, the golden rule is: start low and go slow. Begin with the smallest recommended serving size (or even half that) and wait at least 1-2 hours before taking more. This is especially important with edibles as they can take longer to kick in than smoking or vaping.

Everyone's body responds differently to THC, so what works for someone else may not be the right amount for you. If you have any questions about finding the right dose, don't hesitate to reach out. We will do our best to help you.

Can I use your products if I'm pregnant, nursing, or on medication?

We strongly advise against using our products if you are pregnant or nursing. If you are currently taking medications or have an existing medical condition, please consult your doctor before using any of our products.

Our products have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease.

What is THCa?

THCa is the non-psychoactive precursor to THC. When heated — by smoking, vaping, or cooking — it converts into Delta-9 THC, the compound responsible for the high typically associated with cannabis.

What is Delta-8 THC?

Delta-8 THC is a naturally occurring cannabinoid known for its mild psychoactive effects. It’s chemically similar to Delta-9 THC but tends to produce a smoother, more clear-headed experience. Many users describe Delta-8 as offering a more balanced high, with less anxiety and couch-lock than traditional THC.

What is CBD?

CBD is a non-psychoactive cannabinoid valued for its calming and therapeutic effects. Often used to promote relaxation, reduce stress, and support overall wellness, CBD won’t get you high — but it may help your body feel more balanced.

What is CBN?

CBN is a mildly psychoactive cannabinoid commonly associated with rest and relaxation. It’s formed as THC ages and breaks down, and is often used in products geared toward sleep support or nighttime use.

What is CBG?

CBG is a non-psychoactive cannabinoid known as the “mother” of all cannabinoids. It’s the precursor from which other cannabinoids like THC and CBD are derived. Users turn to CBG for focus, clarity, and potential anti-inflammatory benefits.

What's the difference between full-spectrum and broad-spectrum?

These terms refer to how much of the hemp plant's compounds are present in the final product:

  • Full-Spectrum — Contains all naturally occurring cannabinoids, terpenes, and compounds from the hemp plant, including tract amounts of THC. Many users prefer full-spectrum products because of the "entourage effect," where all the compounds work together to enhance the overall experience.
  • Broad-Spectrum — Similar to full-spectrum but with THC removed. A good option for those who want the benefits of multiple cannabinoids without the THC.

How long does it take to feel the effects?

It depends on how you consume the product. Smoking or vaping typically produces effects within minutes, making them the fastest-acting methods. Edibles, on the other hand, can take anywhere from 30 minutes to 2 hours to kick in depending on your metabolism, body weight, and whether you've eaten recently.

If you don't feel anything right away with an edible, be patient and avoid taking more too soon. Please note that we cannot guarantee the onset time or intensity of effects, as everyone's body responds differently.

How long do effects last?

This varies depending on the product type, your tolerance, and your body. Generally:

  • Smoking/Vaping — Effects typically last 1–3 hours.
  • Edibles — Effects can last anywhere from 4–8 hours, sometimes longer.
  • Concentrates — Similar to smoking/vaping but can be more intense and longer lasting depending on the dose.

Please note that these are general estimates and we cannot guarantee the duration or intensity of effects, as everyone's experience is different.

Can I build a tolerance to hemp derived THC?

Yes — regular use of any form of THC can lead to a tolerance over time, meaning you may need more to feel the same effects. If you find your usual dose isn't hitting the same way, taking a short break can help reset your tolerance. This is sometimes referred to as a "T-break."

Please keep in mind that tolerance levels vary from person to person and we cannot guarantee how your body will respond.

What's the difference between Indica, Sativa, and Hybrid?

These terms describe the general effects profile of a strain:

  • Indica — Typically associated with relaxing, body-heavy effects. Great for winding down, relieving stress, or helping with sleep.
  • Sativa — Typically associated with uplifting, energizing, and cerebral effects. Great for daytime use, creativity, and focus.
  • Hybrid — A blend of both Indica and Sativa characteristics, offering a balanced experience. Effects vary depending on whether the strain is Indica-dominant, Sativa-dominant, or balanced.

Please keep in mind that these are general guidelines and we cannot guarantee specific effects — individual experiences can vary based on the specific strain, cannabinoid profile, and your own body chemistry.

Lab Testing

What is a Certificate of Analysis (COA)?

A COA is a lab report verifying the potency and purity of a product, including cannabinoid content and contaminant testing.

Why are COAs important?

They prove that the product has been lab tested by a certified third-party laboratory, confirming that it meets legal requirements for hemp-derived products. COAs also ensure that the product is free from harmful contaminants such as heavy metals, pesticides, residual solvents, and microbial impurities, giving you full confidence in its safety and quality.

Who performs the lab testing?

All tests are conducted by certified third-party laboratories such as Green Leaf Lab, Marin Analytics, ACS Laboratory, and more.

Where can I find the COA for my product?

All COAs are listed by product name and/or batch number on the Lab Testing page of our website. Every product includes a QR code on the label that links directly to the Lab Testing page.

What if I can't find the COA for my product?

Reach out to our customer support team — we’ll help you locate the correct COA or provide it directly.

Points & Rewards

What are points and rewards?

Points and Rewards are our way to give back to our loyal customers and thank you for choosing 10DC for your hemp-derived bliss. Every time you make a purchase, you earn points based on the value of your order. These points can be redeemed for discounts on future purchases. Not only that but it is completely free! Just create an account and start earning points right away.

How do I start earning?

Simply create an account! Once your account is created, you will automatically start earning points.

How can I get more points?

There are many ways to earn points!

  1. Create an account. You'll get 100 points just for signing up!
  2. Make a purchase. You can earn 1 points for every $1 spent!
  3. Follow us on Social Media. Follow us on X and on Instagram using the links under the "Ways to Earn" tab in the "My Rewards" pop-up at the bottom left of your screen.
  4. Write a review. We'll award you 20 points for each review you post–that's how important your feedback is to us!
  5. Celebrate your birthday with 10DC. We're giving you 200 points just for being born! Make sure to add your birthday under the "Ways to Earn" tab in the "My Rewards" pop-up at the bottom left of your screen.

How do I redeem my points?

To redeem your points, please follow the following steps:

  1. Click on the "My Rewards" button at the bottom left of your screen. Here you will see how many available points you have.
  2. Click on the tab "Ways to Redeem". There is a tab in here that says "Points Redemption.
  3. Click on "Show" to open the conversion form.
  4. Enter the amount of points you wish to redeem. You must have a minimum of 100 points to redeem. 100 points is equal to $5 off your next purchase.

Do my points expire?

You're points never expire, so you can save them up as long as you'd like! However, point redemption coupons do expire after 30 days, so make sure to use them before they're gone. If a coupon expires unused, don't worry — your points will be automatically refunded back to your account.

I forgot to log in. Can I still get my points?

Don’t worry! We all forget sometimes. Just reach out to us at and let us know the order number. We can get it connected to your account and add the points manually. This is a gift from us to you so we want to make sure you get every point you earn.

I have less than 100 points, can I still redeem them?

Unfortunately, you will have to keep earning points. The minimum amount of points you can use is 100 so you have to have at least 100 points to redeem. But, if you collect more than 100, you can use them all at once if you like.

I can't find my points in my account. Where are they?

Points and rewards are no longer accessed through the customer dashboard. On our new site, you’ll find a floating gold button in the bottom-left corner of your screen.

  • On mobile, it’s a little gift box icon.
  • On desktop, it says “My Rewards” with a gift box.

Can I redeem points and use a coupon at the same time?

No. Unfortunately, most of our coupons cannot be used with the points redemption codes unless otherwise stated.

Can I use my redemption coupon on any product?

Point redemption coupons cannot be applied to Bulk or Sale items. They are valid on all other regular priced products.

Do I earn points when using coupons?

Yes! You will still earn points on orders with coupons. Please note that you will only earn points for the amount you actually spend minus shipping costs. With a coupon, you will only earn points on the discounted price of the item.

Do I earn points on shipping costs?

Unfortunately, you cannot earn points on shipping costs. You can only earn points on the price of the items within your cart minus any applicable discounts or coupons.

Can I redeem points on orders placed before I made an account?

Unfortunately, the orders placed before you made an account do not qualify for the points and rewards program. All orders must be placed after the creation of your account with us.

If I cancel the order or someone with my link cancels their order, do I still keep the points?

No. Unfortunately, points are only able to be earned on orders that are completed. Points earned on canceled and refunded orders will be deducted from your account automatically.

How do I set my birthday for birthday rewards?

To set your birthday, please follow these steps:

  1. Click on the "My Rewards" button at the bottom left of your screen. Here you will see how many available points you have.
  2. Click on the tab "Ways to Earn". This will show all the ways you can earn a points.
  3. Click the "Edit Data" button which is beside the "Celebrate a Birthday" tab.
  4. Enter the month and day of your birthday and click "save date". Please make sure to update this at least 30 days in advance, otherwise you'll have to wait another year.

My birthday is in a few days, will I still get my points if I add my birthday now?

Unfortunately, you will not automatically receive your birthday rewards. We do care about you though, and would like to get you your birthday rewards. Please reach out to us and we can manually add the points to your account. Please note that a valid government issued ID clearly showing your birthdate will be requested for confirmation purposes only.

We ask that you update your birthday at least 30 days in advance for the points to be automatically put into your account.

I accidentally typed my birthday in wrong, how do I fix it.

Follow the same steps you did to add your birthday to update it.

Veteran Discount Program

What is your veteran discount program?

Our Veteran Discount Program is a way to honor and support those who have served in the military. Verified Veterans receive a lifetime 10% discount on all purchases. This program does not affect the use of coupon codes or point redemption, allowing Veterans to enjoy additional savings and rewards on top of their discounts.

I'm a Veteran, how can I apply?

To apply for the Veteran Discount Program, Veterans need to send a photo of a valid Veteran’s ID and/or their DD214 for verification tosupport@10dollarcartridge.com. These documents will not be retained and are used solely for verification purposes. Once verified, their account will be upgraded to Veteran status, automatically applying a 10% discount on all purchases.

Does my Veteran discount expire?

Your Veteran discount is a lifetime discount –— once approved, it never expires!

Can I still use coupon codes and redeem points I earn?

The Veteran discount is independent of other offers. Veterans can still use coupon codes and redeem points without affecting their lifetime discount. This means you can enjoy additional savings and rewards on top of your 10% discount.