Frequently Asked Questions

Our FAQ is here to offer support for common inquiries. Not finding your answer here? Please reach out to us–we’re happy to help!

General

How old do I need to be to purchase from 10DC?

You must be 21 years of age or older to purchase or consume any products from 10DC. This age restriction aligns with federal regulations for hemp-derived THC products.

What happens after I place an order?

After placing an order, your payment is submitted for processing, and you’ll receive a confirmation email with your order number and details. Payment can take up to 48 hours to process. Once successful, your order automatically moves to our shipping team for fulfillment.

To help avoid delays, we recommend creating an account and keeping your info up to date. And don’t forget to double-check your details at checkout before submitting your order.

What should I do if my payment fails?

If payment fails, the order will be marked “failed” and won’t be processed. You’ll need to place a new order if this happens. Please reach out to our team with any questions or concerns about order processing.

How do you fulfill and prepare orders for shipping?

Once your order enters our shipping system, our fulfillment team verifies the address with USPS to ensure it’s valid. If an address can’t be verified, your order will be placed on hold. We’ll try to contact you, but we reserve the right to cancel orders with unresolved address problems. Please make sure you enter your shipping info exactly as USPS has it to avoid delays or issues.

After address verification, our team begins daily fulfillment and packaging. Orders placed over the weekend or during closures of any kind will be processed the following business day. Before shipping, we double-check every order to ensure all items are included. Packages are shipped discreetly with no 10DC branding on the outside.

Some items are made-to-order and may take up to 48 hours to produce. These orders will be placed on hold until production is complete.

Every package includes a packing slip and a Letter to Law Enforcement confirming our products are hemp-derived and compliant with the 2018 Farm Bill.

How does the shipping and tracking process work?

When your order reaches the final fulfillment stage, you’ll receive an email with your tracking info. This means a shipping label has been created, but your package may still be preparing to ship. Please allow at least 24 hours for USPS tracking updates to appear.

Orders processed and ready by 4:00pm PST are picked up by USPS the same day and sent to their sorting facility. If your order misses the daily pickup, it will be picked up the next business day.

Please note that sales and promotions can increase order volume and may cause slight delays. Our fulfillment team works hard to get your order out as quickly as possible. During sales, please allow an extra 24 hours for tracking updates to appear.

What should I do if there’s an issue with my order?

If you have any problems with your order, please contact us as soon as possible so we can assist you.

To help investigate, we may ask for photos of the product, packing slip, package, or other order details. These photos are only used internally for investigation and training and won’t be shared outside our team. Please review our Refunds and Returns Policy for more information on how we handle order issues.

Please note, while we’ll do our best to help, we can’t guarantee resolution, and all claims are reviewed carefully according to our policies.

If you purchased Route coverage at checkout, you can file a claim directly with Route for support and resolution.

If you didn’t add Route coverage, you’ll need to file a claim with USPS. They’ll send you a notification if your package is lost—please share a screenshot of this letter with us. This helps us confirm the loss and process a refund or replacement.

If you prefer, we can help file a claim with Route or USPS on your behalf. Please contact our support team for further assistance.

Orders

Is it possible to add items to my order after submitting it?

Unfortunately, we can’t add items to an order once it’s placed. You will need to place a new order with the items you wish to purchase. If you’d like to order everything at once, we can cancel your current order so you can place a new one with all the items. Please reach out to us for assistance.

Can I upgrade my shipping after I place my order?

Once an order is placed, we’re unable to upgrade the shipping. However, we can cancel it so you can place a new one with your preferred option. Refunds are issued to your original payment method and typically reflect in 2–4 business days. Please reach out to our team for help.

I put the wrong shipping address, can I change it?

For security reasons, we’re unable to update shipping addresses once an order is placed. We’ll need to cancel the order so you can place a new one with the correct information. Please reach out to our team for help.

Why isn’t my order going through? I haven't had an issue before.

We’re sorry you’re having trouble placing your order. Here are a few common reasons this might happen:

  • Your address or payment method has been flagged due to possible issues like suspected fraud, chargebacks, or age restrictions. If you think this is a mistake, please contact us right away.
  • Your address may be on our “Do Not Ship” list. Reach out to learn more and how to resolve this.
  • The information entered at checkout doesn’t match your payment method details. Make sure your name, billing, and shipping info are correct and match your payment.

If everything looks correct and you’re still having issues, please contact our support team — we’re here to help!

Why is my order "On Hold"?

We apologize for the inconvenience. Your order may be “On Hold” for a few reasons:

  • There was an issue verifying or authorizing the name, billing, or shipping address. You should have received an email from our support team regarding the issue. Please check your inbox and/or spam folder.
  • An item in your order is out-of-stock. We'll reach out to you to resolve this. Please check your inbox and/or spam folder for an email from us.
  • Your order contains a made-to-order item. It may take up to 48 business hours to complete production and get your order shipped out. Thank you for your patience.

If you have any questions or concerns regarding the status of your order, please reach out. We're here to help and will work with you to resolve any issue as quickly as possible.

Where is my order?

Orders are processed in the order they are received, typically within 48 hours during our regular business hours (Monday–Friday, 9:00am–5:00pm PST).

After placing your order, you’ll receive a confirmation email—please check your spam folder before reaching out to us regarding missing confirmations.

Some items are made-to-order and may take up to 48 hours to prepare. Once your shipping label is created, you’ll receive tracking information via email. USPS tracking can take up to 48 hours to update after the package is received. Please note that we do not control USPS tracking updates once your package leaves our facility. For tracking-related questions, we recommend contacting USPS directly.

If your package is marked as delivered but hasn’t arrived, please contact us. We’ll file a missing mail claim with USPS on your behalf. Claims typically take five business days to complete. Please note that repeated delivery issues may result in restrictions on shipping to your address. If you're experiencing frequent delivery problems, consider providing delivery instructions to USPS or having your packages held for pickup at your local post office.

Shipping times listed on our site are estimates and not guaranteed. Delivery delays can happen due to high shipping volumes, inclement weather, road closures, or other transit issues. We only have access to the same tracking details that you see and are unable to provide additional information once the package is in USPS’s hands.

Thank you for your patience and understanding.

Shipping

What are your shipping options?

We use USPS to ship domestically via First Class and Priority shipping across the United States As of May 2025, we are not able to ship internationally. 

  • Selecting First Class Shipping option can take anywhere from 4-7 business days. 
  • Selecting Priority Shipping can take anywhere from 2-5 business days. Priority Shipping is required for any orders over 1 pound in weight.
  • Selecting Priority Express Shipping can take anywhere from 1-2 business days.

Please note that estimated timeframes for ALL shipping options are not a GUARANTEE.

Why can't you guarantee shipping times?

While we do our best to get all packages out as quickly as possible, delays in delivery do occur for situations that are entirely outside of our control.

Please keep in mind, placing an order on Friday with Priority Shipping does not ensure a faster delivery. To support a faster shipment using Priority or Priority Express Shipping option, we recommend placing orders Sunday-Wednesday for a potential same week shipping.

When will you ship my order if I place it today?

Orders are fulfilled in the order they are received. Once payment is accepted, please allow up to 48 hours for your order to be prepared for shipment during our regular business hours: Monday through Friday, 9:00 AM – 5:00 PM PST.

We are closed on Saturdays, Sundays, and most federal holidays. Orders placed during closures will be processed on the next business day. Please note that special circumstances may occasionally result in processing delays.

Do you ship discreetly?

Your privacy is our priority. Every order ships in plain, unbranded packaging with a simple label from our parent company, Jefferson Ecommerce Solution LLC. Odorous products such as flower and some concentrates are double-sealed to help lock in scent and maintain freshness. We also include a compliance letter to support full transparency with federal law. From checkout to delivery, your order stays low-key and protected.

Do you require signature for delivery?

No, we do not require a signature for delivery. Your package will be delivered like regular mail through USPS and may be left in your mailbox or at your door, depending on your local carrier’s practices.

Where's my tracking number?

Tracking information is sent automatically via email to the address used at checkout. If you have not received this email, this could be because:

  1. Your order has not moved into the final phase of fulfillment. The tracking email is sent automatically when your shipping label is created.
  2. The email address on your order is incorrect. We understand that typos happen and that autofill can put the incorrect addresses into the form when you place an order. As the email does go out automatically, you may not receive your tracking if your email address is incorrect. Please reach out to us to confirm your email address and to receive your tracking information. 

We appreciate your patience and understanding. We know how frustrating it can be when you can’t track your package. If you have any questions or concerns regarding the tracking of your package, please reach out to us.

I chose priority shipping but by order is still not here!

Selecting Priority Shipping is an option, not a guarantee. We do not have control over a package once it has left our facility and cannot guarantee delivery within a certain time. According to USPS, it can take anywhere from 2-5 business days assuming there are no delays along the route. While we understand your frustration, we do not have control over the package and only have access to the same tracking information as you do. For more information concerning delays in the delivery of your package, please reach out to USPS directly.

USPS says my package is delayed, can I get a refund on shipping?

We understand your frustration. First Class and Priority Shipping are options but are not guaranteed. While we do our best to accommodate for lost, damaged, or otherwise tampered with packages, we cannot offer a refund for shipping costs due to a delay in delivery. 

Unfortunately, delays in shipping are outside of our control as well as outside of USPS’s control. There could be many factors that is causing a delay in shipping such as inclement weather, road closures, personnel shortages, mechanical issues, and an increase in package volume. 

Can I set special delivery instructions through you?

We utilize USPS for our shipping needs. We cannot dictate delivery instructions to USPS on your behalf. Specific delivery instructions needed for proper delivery must be directed through USPS. Any delivery instructions left in the notes on your order, will unfortunately not be relayed to USPS directly.

If you wish for your item to be “left at the door” or “placed in the mailbox”, please click here to learn how set up delivery instructions for your delivery person.

Route Shipping Protection

What is Route?

Route is optional shipping insurance that protects your order against loss, theft, or damage while in transit. If something happens to your package, Route makes it simple to get a replacement or refund.

How do I add it to my order?

Route is automatically added at checkout. You can remove it before placing your order, but we strongly recommend keeping it for added peace of mind.

What does Route Cover?

  • Lost Packages – The package has no tracking updates and does not arrive.
  • Stolen Packages – Marked “delivered” but not received.
  • Damaged Packages – Arrives broken, crushed, or otherwise unusable.

What is not covered?

  • Incorrect shipping address provided at checkout.
  • Packages returned to sender.
  • Carrier delays due to weather, staffing issues, or other disruptions.
  • Items lost after being brought inside or signed for.

How do I file a claim?

Visit Route Claims and enter your order number along with the email address used at checkout.

How long do I have to file a Route claim?

  • Lost – 7–30 days after the last tracking update.
  • Stolen – 5–15 days after the delivery date.
  • Damaged – Within 15 days of delivery.


What happens after I file?

Route typically reviews claims within 24–48 hours. If approved, they’ll either refund your purchase or send a replacement, depending on availability.

Can I opt out of Route?

Yes. You can remove Route at checkout, but please note that without it, a lost, stolen, or damaged packages may not be covered by 10DC.

What if I have an issue but didn't purchase Route?

If Route wasn’t added to your order, your package is not insured against loss, theft, or damage in transit. You may still contact us — we will review your situation in accordance with our Return and Refund Policy to determine if a return, replacement, or refund is possible. We also recommend reaching out USPS directly to file a claim.

Veteran Discount Program

What is your veteran discount program?

Our Veteran Discount Program is a way to honor and support those who have served in the military. Verified Veterans receive a lifetime 10% discount on all purchases. This program does not affect the use of coupon codes or point redemption, allowing Veterans to enjoy additional savings and rewards on top of their discounts.

I'm a Veteran, how can I apply?

To apply for the Veteran Discount Program, Veterans need to send a photo of a valid Veteran’s ID and/or their DD214 for verification to support@10dollarcartridge.com. These documents will not be retained and are used solely for verification purposes. Once verified, their account will be upgraded to Veteran status, automatically applying a 10% discount on all purchases.

Can I still use coupon codes and redeem points I earn?

The Veteran discount is independent of other offers. Veterans can still use coupon codes and redeem points without affecting their lifetime discount. This means you can enjoy additional savings and rewards on top of your 10% discount.

Points and Rewards

What are points and rewards?

Points and Rewards are our way to give back to our loyal customers and thank you for choosing 10DC for your hemp-derived bliss. Every time you make a purchase, you earn points based on the value of your order. These points can be redeemed for discounts on future purchases. Not only that but it is completely free! Just create an account and start earning points right aw

How do I start earning?

Simply create an account! Once your account is created, you will automatically start earning points.

How can I get more points?

There are many ways to earn points!

  1. Create an account. You'll get 100 points just for signing up!
  2. Make a purchase. You can earn 1 points for every $1 spent!
  3. Follow us on Social Media. Follow us on X and on Instagram using the links under the "Ways to Earn" tab in the "My Rewards" pop-up at the bottom left of your screen.
  4. Write a review. We'll award you 20 points for each review you post–that's how important your feedback is to us!
  5. Celebrate your birthday with 10DC. We're giving you 200 points just for being born! Make sure to add your birthday under the "Ways to Earn" tab in the "My Rewards" pop-up at the bottom left of your screen.

How do I redeem my points?

To redeem your points, please follow the following steps:

  1. Click on the "My Rewards" button at the bottom left of your screen. Here you will see how many available points you have.
  2. Click on the tab "Ways to Redeem". There is a tab in here that says "Points Redemption.
  3. Click on "Show" to open the conversion form.
  4. Enter the amount of points you wish to redeem. You must have a minimum of 100 points to redeem. 100 points is equal to $5 off your next purchase.

I forgot to log in. Can I still get my points?

Don’t worry! We all forget sometimes. Just reach out to us at and let us know the order number. We can get it connected to your account and add the points manually. This is a gift from us to you so we want to make sure you get every point you earn.

I have less than 100 points, can I still redeem them?

Unfortunately, you will have to keep earning points. The minimum amount of points you can use is 100 so you have to have at least 100 points to redeem. But, if you collect more than 100, you can use them all at once if you like.

Can I redeem points and use a coupon at the same time?

No. Unfortunately, most of our coupons cannot be used with the points redemption codes at this time.

Do I earn points when using coupons?

Yes! You will still earn points on orders with coupons. Please note that you will only earn points for the amount you actually spend minus shipping costs. With a coupon, you will only earn points on the discounted price of the item.

Do I earn points on shipping costs?

Unfortunately, you cannot earn points on shipping costs. You can only earn points on the price of the items within your cart minus any applicable discounts or coupons.

Can I redeem points on orders placed before I made an account?

Unfortunately, the orders placed before you made an account do not qualify for the points and rewards program. All orders must be placed after the creation of your account with us.

If I cancel the order or someone with my link cancels their order, do I still keep the points?

No. Unfortunately, points are only able to be earned on orders that are completed. Points earned on canceled and refunded orders will be deducted from your account automatically.

How do I set my birthday for birthday rewards?

To set your birthday, please follow these steps:

  1. Click on the "My Rewards" button at the bottom left of your screen. Here you will see how many available points you have.
  2. Click on the tab "Ways to Earn". This will show all the ways you can earn a points.
  3. Click the "Edit Data" button which is beside the "Celebrate a Birthday" tab.
  4. Enter the month and day of your birthday and click "save date". Please make sure to update this at least 30 days in advance, otherwise you'll have to wait another year.

My birthday is in a few days, will I still get my points if I add my birthday now?

Unfortunately, you will not automatically receive your birthday rewards. We do care about you though, and would like to get you your birthday rewards. Please reach out to us and we can manually add the points to your account. Please note that a valid government issued ID clearly showing your birthdate will be requested for confirmation purposes only.

We ask that you update your birthday at least 30 days in advance for the points to be automatically put into your account.

I accidentally typed my birthday in wrong, how do I fix it.

Follow the same steps you did to add your birthday to update it.

Products

Does hemp-derived THC feels like marijuana?

Yes — hemp-derived THC can feel just like marijuana, especially when you're using products with Delta-9 or THCa. The key difference is how it's sourced, not how it hits.

Are your products safe?

Yes — all of our products are lab-tested to ensure safety, potency, and compliance with the 2018 Farm Bill. We only put out what we’d use ourselves, and you can view full test results on our Lab Testing page.

Are your products legal?

Yes — all of our products are federally legal under the 2018 Farm Bill. They are derived from hemp and contain less than 0.3% Delta-9 THC by dry weight, meeting federal compliance standards. However, laws can vary by state, so we recommend checking your local regulations before purchasing.

Will this show on a drug test?

Yes — our products contain THC and can cause you to fail a drug test. Even though they’re federally legal, most drug tests can’t distinguish between hemp-derived and marijuana-derived THC.

What is THCa

THCa is the non-psychoactive precursor to THC. When heated — by smoking, vaping, or cooking — it converts into Delta-9 THC, the compound responsible for the high typically associated with cannabis.

What is Delta-8 THC?

Delta-8 THC is a naturally occurring cannabinoid known for its mild psychoactive effects. It’s chemically similar to Delta-9 THC but tends to produce a smoother, more clear-headed experience. Many users describe Delta-8 as offering a more balanced high, with less anxiety and couch-lock than traditional THC.

What is CBD?

CBD is a non-psychoactive cannabinoid valued for its calming and therapeutic effects. Often used to promote relaxation, reduce stress, and support overall wellness, CBD won’t get you high — but it may help your body feel more balanced.

What is CBN?

CBN is a mildly psychoactive cannabinoid commonly associated with rest and relaxation. It’s formed as THC ages and breaks down, and is often used in products geared toward sleep support or nighttime use.

What is CBG?

CBG is a non-psychoactive cannabinoid known as the “mother” of all cannabinoids. It’s the precursor from which other cannabinoids like THC and CBD are derived. Users turn to CBG for focus, clarity, and potential anti-inflammatory benefits.

Lab Testing

What is a Certificate of Analysis (COA)?

A COA is a lab report verifying the potency and purity of a product, including cannabinoid content and contaminant testing.

Why are COAs important?

They prove that the product has been lab tested by a certified third-party laboratory, confirming that it meets legal requirements for hemp-derived products. COAs also ensure that the product is free from harmful contaminants such as heavy metals, pesticides, residual solvents, and microbial impurities, giving you full confidence in its safety and quality.

Who performs the lab testing?

All tests are conducted by certified third-party laboratories such as Green Leaf Lab, Marin Analytics, ACS Laboratory, and more.

Where can I find the COA for my product?

All COAs are listed by product name and/or batch number on the Lab Testing page of our website. Every product includes a QR code on the label that links directly to the Lab Testing page.

What if I can't find the COA for my product?

Reach out to our customer support team — we’ll help you locate the correct COA or provide it directly.