Our FAQ is here to offer support for common inquiries. Not finding your answer here? Please reach out to us, we’re happy to help!
Holiday season is here for all shipping carriers. There may be unforeseen delays impacting shipment times and tracking updates. If your package has not had a tracking update longer than 10 business days, please reach out to our support team for assistance.
We use USPS to ship domestically across the United States, excluding states that do not recognize Delta 8 as a legal substance: Alaska, Arizona, Arkansas, Colorado, Delaware, Idaho, Iowa, Mississippi, Montana, Nevada, North Dakota, Rhode Island, Utah, and Vermont.
We offer First class shipping which can take anywhere from 3-7 business days after processing and Priority shipping which typically takes 2-4 business days after processing. Priority is required for any orders over 1-pound in weight.
We process all orders within 48 hours of accepted payment through our regular business hours Monday-Friday. All orders made after 2PM Friday will be processed first thing the following Monday. Some special circumstances may apply.
If there are any further instructions needed for delivery, those will be handled through USPS. Any delivery instructions left in our care unfortunately are not able to be relayed to USPS directly as they use a separate system to communicate with each other. Please click Here to learn more about how to leave delivery instructions for USPS.
Any order can be exchanged or returned within 15 days of delivery in their original condition. Any item returned in accordance with this policy may be subject to a 20% restocking fee at our discretion. We reserve the right to require a return of any products before issuing an exchange or refund. Refunds will be issued within 1-2 days after your return is received. Your bank may take 2-4 additional days to clear the funds.
Our products either contain Delta-8, CBD, or another cannabinoid variance tested and specified with NO additional additives, vitamin E, or cutting agents. The only other ingredient in certain products like the flavored Honey Buckets and Mini Drippers are a mix of 4-7% of Botanically derived terpenes or Cannabis derived terpenes. The BDTs we use are quality sourced from either TRUE or Floraplex and CDTs are sourced locally by suppliers here in Oregon. Our Test Results page offers more specific information for individual products.
We encourage you to reach out to firstname.lastname@example.org for any questions about your products. You may also find instructions on how to use products on our site under the designated product pages.
Billing occurs the 17th of each month; Boxes typically ship out by 20th of each month in discreet packaging unless this date falls on a Saturday or Sunday. In this case, expect the box to either ship out on that Friday or the following Monday.
Priority Shipping is included in the Showcase Box subscription.
Each subscriber should receive an email update on the tracking status once the box is getting ready to be shipped.
We do not add additional products to boxes to ensure a quick processing and shipment time.
We do not take requests for specific products. We curate the box every month to provide 6-9 new, unreleased, and best-selling products valued over $100. Some products may be CBD or hemp based but the box is primarily focused on Δ8 products including 2 pre-released cartridges as long as cartridges are still shippable.
We would be happy to follow our return/exchange guidelines to ensure all our subscribers receive working, quality products. Please reach out to our support team with your order name, email and/or order number and an explanation of the issue along with any applicable photos at email@example.com.
If your subscription has been on hold for 4 months or longer or the payment is not up to date, it may be subject to an automated cancelation. Do not worry, if you wish to re-subscribe, that option will always be available.