At 10DC, we prioritize your privacy and discretion with every order. Our shipping process is designed to ensure that your purchase arrives securely and discreetly, with no external markings or branding to indicate the nature of the contents. The only label you will find on the outside of our packages are the shipping label addressed from our parent company, Jefferson Ecommerce Solution LLC. To further safeguard your privacy, we implement a double-sealing method for all our flower products, effectively minimizing any potential odors. Additionally, each package includes a carefully drafted letter to law enforcement, detailing our strict adherence to Federal rules and regulations, emphasizing our commitment to compliance and legal integrity. Rest assured, your discretion is our priority, from order to delivery.

We are unable to upgrade shipping option to an order once it has been placed. We can cancel your order for you to place a new one with your desired shipping option. Canceled orders will be refunded to the original payment used at checkout and it can take 2-4 business days for a refund to reflect within your account. Please contact support@10dollarcartridge.com for help with cancelling your order.

Unfortunately we are unable to make changes to shipping location once an order has been processed. We can cancel the order so you are able to place a new order with the correct address. Canceled orders will be refunded to the original payment used at checkout and it can take 2-4 business days for a refund to reflect within your account. Please contact support@10dollarcartridge.com for help with cancelling your order.

Unfortunately, we are unable to add items to an order after the order has been placed. We can cancel the order so you are able to place a new order with all the items you would like to order. Canceled orders will be refunded to the original payment used at checkout and it can take 2-4 business days for a refund to reflect within your account. Please contact support@10dollarcartridge.com for help with cancelling your order.

We apologize that you are having an issue. There are a few reasons why this could be happening.

• Your address or payment method has been flagged within our system. This could be due to fraudulent charges, excessive chargebacks, suspected as being under the legal age restriction, or any other issues within the perimeters outlined by our terms and conditions. If you believe this is incorrect, please reach out to  us immediately to resolve the issue.
• Your address has been placed on the DO NOT SHIP list at the discretion of 10DC. Please reach out to us for more information about why this decision has been made and how to resolve the issue.
• The information input at checkout does not match your chosen payment method. Failure to provide a valid name, matching billing/shipping information, or valid payment method on your order may result in a failed transaction.
  
  • If all of your information is correct, please reach out to us to resolve the issue.
  • If you do not have a user account established on our website, please create one. If you do have a user account, please verify and update all information in your account to avoid any further delays in processing your order.

Please contact us at support@10dollarcartridge.com if you there is an issue with your order being processed. Verification of identity may be requested in order to process your transaction. Thank you for support as we work to manage safe transactions and deliveries.

Orders can be returned within 15 days of delivery in their original condition, and packaging. Please notify us of any issues immediately and we will assess the situation for return approval and email you a return label. Requests for returns of opened or used items will not be approved.

Any item returned in accordance with our policy may be subject to a 20% restocking fee at our discretion. We reserve the right to require a return of any products before issuing a refund. Refunds will be issued within 1-2 days after your return is received. It may take your bank 2-4 additional days for those funds to be reflected in your account. An exchange is the same as a return, please follow the above directions and send your items back You may then place a new order for the items you wish to receive at your convenience.

If there is an issue with your order, or product, please contact us immediately at support@10dollarcartridge.com and provide details of the issue. Please include the following items if applicable:

1. Your Name
2. Your Order Number
3. An explanation the issue you are experiencing
4. A copy or photo of your packing slip
5. A photo of the product you received
6. A photo clearly showing the issue you are experiencing

We may request the item to be returned before issuing a replacement. This supports our standard for quality assurance and customer service. A discarded product without providing the above stated details may not qualify for replacement.

• Refunds and exchanges are still subject to a return of the original product.
• Shipping and fees are non-refundable unless order is cancelled prior to shipping.
• If an official statement is passed prohibiting the shipment of cartridges, all orders containing cartridges that have arrived to the customer are final and can no longer be returned or replaced. 10DC will be proactive in informing our customers of any major changes via newsletter.

Unfortunately, we cannot accept returns or approve exchanges for items due to personal taste. We can only accept returns or exchanges for products that fall into the following categories:

• The product was damaged during transit.
• The product/hardware is faulty.
• The quality of the product is unacceptable under our current policies.
• The items are no longer wanted/needed, are unopened, and fall within the 15 day return window as outlined within our return policies.

We apologize for this inconvenience. There could be a few reasons why your order is showing as “On hold”.

• This transaction was flagged due to an error in the transaction: name, billing address, shipping address, or addressee listed in the shipping address was not able to be verified or authorized. If you do not have a user account established on our website, please create one. If you do have a user account, please verify and update all information in your account to avoid any further delays in processing your order.
• Your order is pending an address verification. You should have received an email to the email used at checkout concerning this issue. If you do not see this email, please check your spam folder. Please note that we are unable to change shipping address to a completely different address after an order has been placed.
• You have a made-to-order item within your order. Orders with made-to-order items can take up to 48 hours during regular business hours to complete. We will get your order out as quickly as possible.

We will do our best and work together with you to resolve any issues. Please reach out to us support@10dollarcartridge.com for support. Thank you for patience and understanding as we work to manage safe transactions and deliveries.

Orders are processed as they are received. Orders may take up to 48 hours to process after an accepted payment is received through our regular business hours Monday-Friday 9:00am to 5:00pm PST. Orders are normally processed the following business day. We are closed every weekend and orders placed Friday-Sunday will be filled the following Monday. Special circumstances may apply to this process.

1. After your order is placed, you should receive an email with your Order Confirmation. If you do not receive this, please check your spam folders. If you do not receive your confirmation within 24 hours, please reach out to us so we can verify your email address was inputted correctly in your order and/or account.
2. When your order is in “fulfillment status” a shipping label is created.
   • Please note, some items are made to order. Orders with made-to-order items will be placed on hold until our production team can create the item needed. This process can take up to 48 hours.
3. You will receive an email with your tracking information as soon as your label has been printed. Please understand that this does not mean your order has shipped, only that it is currently being fulfilled. We ask that you allow at least 24 hours for your tracking to update within USPS’s system.
4. Every order receives a packing slip that is used to carefully fulfill the order. Each item is highlighted to note the items have been fulfilled and the order is verified by a second team member to ensure that ALL ITEMS have been placed into the package. It is then sealed and the label is applied.
5. The processed orders are either picked up by the USPS carrier or dropped off to the USPS Annex by 5:00pm PST. Once it arrives at USPS, it is sorted and scanned into their system.
6. It is the responsibility of USPS to transport and delivery a package safely. Please understand that we have no control over a package once it has left our facility and do not have access to USPS internal servers. For questions and concerns about the arrival of your package, please contact USPS directly as they will be able to give you more information. We only have access to the same tracking information as you.
7. If your package has been marked as delivered, but you have not received it we will need to file a missing mail claim with USPS for their assistance in locating it. Our support team will be happy to file this claim on your behalf and track the status of the claim. Once it has been five business days after a claim is filed, we will be able to provide a resolution for you. Please note that all issues for orders are documented and excessive issues with delivery may result in us no longer being able to ship to that particular address. If you are having problems receiving deliveries, we recommend providing USPS with specific delivery instructions or having packages held for pick up at your local post office.

If you have not received your order, and there has been no updates to your tracking information for 3 days, please contact us at support@tendollarcartridge.com.

Please be mindful there is still an increase in online ordering and deliveries. USPS is working hard to get your orders out to you. On top of that, unexpected weather or road closures can cause increased delays in the delivery of your package. Thank you for your understanding and patience with any delays.

Tracking information is sent automatically via email to the address used at checkout. If you have not received this email, this could be because:

1. Your order has not moved into the final phase of fulfillment. The tracking email is sent automatically when your shipping label is created. Orders can take up to 48 hours during regular business hours to move into the final phase of fulfillment from our payment processing phase. Orders placed Friday-Sunday will usually be fulfilled the following Monday assuming payment has processed successfully. We cannot guarantee same-day or next-day shipping of orders. 
2. The email address on your order is incorrect. We understand that typos happen and that autofill can put the incorrect addresses into the form when you place an order. As the email does go out automatically, you may not receive the email if the email address is incorrect. Please reach out to us to confirm your email address and to receive your tracking information. 

We appreciate your patience and understanding. We know how frustrating it can be when you can’t track your package. If you have any questions or concerns regarding the tracking of your package, please reach out to us at support@10dollarcartridge.com.

Selecting Priority Shipping is an option, not a guarantee. We do not have control over a package once it has left our facility and cannot guarantee delivery within a certain time. According to USPS, it can take anywhere from 2-5 business days assuming there are no delays along the route. While we understand your frustration, we do not have control over the package and only have access to the same tracking information as you do. For more information concerning delays in the delivery of your package, please reach out to USPS directly.

Please keep in mind, placing an order on Friday with Priority Shipping does not ensure a faster delivery. Orders placed on Friday will be fulfilled the following business day (usually the following Monday). To support a faster shipment using Priority Shipping option, place orders Sunday-Wednesday for a potential same week delivery.

Orders are processed as they are received. Orders may take up to 48 hours for payment to process successfully after an order is placed through our regular business hours Monday-Friday. All orders are usually fulfilled the following business day. We are closed every weekend and orders placed Friday will be filled the following Monday. Special circumstances may apply to this process.

The following is our shipping process:

1. Order is placed, payment is processed, and the order moves into our pre-shipment system.
2. Packing slips and shipping label is created. An email with your tracking information is sent automatically by our system. This does not mean your product has shipped, only that it is being filled. This may happen fairly quickly, but your order still in line to be processed with several other orders.
3. Every order gets a packing slip and Letter to Law Enforcement. All items are verified twice that they have been placed into the package. It is then sealed and labeled.
4. USPS picks up orders by 5:00pm PST daily and taken to the USPS sorting facility. From here it will get scanned and sorted out to go to its appropriate location.
5. Please allow at least 24 hours from receiving your tracking information for USPS to receive, sort, and scan your package. Please understand delays in fulfillment do happen. Sometimes, fulfillment does not get through all orders before USPS comes to pick up packages. Packages may take an extra day for USPS to receive.

Please be mindful there is an extensive increase in online ordering and deliveries. USPS is working hard to get your orders out to you. Thank you for understanding and patience in these processes.

We understand your frustration. Unfortunately, delays in shipping are outside of our control as well as outside of USPS’s control. There could be many factors that is causing a delay in shipping such as inclement weather, road closures, personnel  shortages, mechanical issues, and an increase in package volume. 

First Class and Priority Shipping are options but are not guaranteed. While we do our best to accommodate for lost, damaged, or otherwise tampered with packages, we cannot offer a refund for shipping costs due to a delay in delivery. 

We utilize USPS for our shipping needs. We cannot dictate delivery instructions to USPS on your behalf. Specific delivery instructions needed for proper delivery must be directed through USPS. Any delivery instructions left in the notes on your order, will unfortunately not be relayed to USPS directly.

If you wish for your item to be “left at the door” or “placed in the mailbox”, please click here to learn how set up delivery instructions for your delivery person.