FAQ

Our FAQ is here to offer support for common inquiries. Not finding your answer here? Please reach out to us! We’re happy to help!

General FAQ

We use USPS to ship domestically across the United States, excluding states that do not recognize Delta 8 as a legal substance. As of July 2022, 10DC does not ship to the following states: Alaska, Arizona, Colorado, Delaware, Idaho, Iowa, Mississippi, Montana, Nevada, North Dakota, Oregon, Rhode Island, Utah, and Vermont. While we will do our best to update customers of changes, we are subject to your state’s laws and these will change over time.

Selecting First Class Shipping option can take anywhere from 3-7 business days.

Selecting Priority Shipping can take anywhere from 2-5 business days. Priority Shipping is required for any orders over 1 pound in weight. Please note that timeframes for Priority Shipping are not a GUARANTEE. Delays in delivery do occur for situations that are entirely outside of our control. Please keep in mind, placing an order on Friday with Priority Shipping does not ensure a faster delivery. To support a faster shipment using Priority Shipping option, place orders Sunday-Wednesday for a potential same week delivery.

Orders are processed as they are received. Orders may take up to 48 hours to process after an accepted payment is received through our regular business hours Monday-Friday.

We are closed every weekend and orders placed Friday will be filled the following Monday. Special circumstances resulting in delays may apply to this process.

  • We request that customers create a user account and keep their information updated to avoid delays in processing orders.  If your order is placed on hold, this will be noted in your account. Please review our FAQ page for reasons why your transaction was not processed successfully. 
  • Once you place an order on the website, the transaction is submitted for verification.  This is when you receive your order confirmation. 
    • If the transaction is processed successfully, it will move through our website, and eventually end up into our shipping program. 
      • If the transaction is not processed successfully, it will be placed on hold. 
  • The process of placing an order can take up to 48 hours.
  • Once it arrives in our shipping program, we are able to validate addresses with USPS to ensure delivery location.
    • ​Please note this information is transferred from what you entered when placing your order.  Make sure the information is entered in accurately, exactly how it is listed with USPS to avoid any delays or issues with deliveries.
  • Once the order has moved into our shipping program successfully, our fulfillment team begins the fulfillment and packaging process. This process is performed daily and completed before 2:00pm. Please note: orders that do not move through the processing phase before the fulfillment process is started will be processed the following day. *Orders placed Friday-Sunday will be processed the following Monday.
    • Please note, some items are made to order. Orders with made-to-order items will be placed on hold until our production team can create the item needed. This process can take up to 48 hours.
  • This is when you receive your tracking information, however please note that it does not mean that your item has shipped. It means that a shipping label has been created for your order, and is in fulfillment status. 
    • Once you receive tracking information, we request that you wait at least 24 hours for updates to be made in USPS’s system.
  • Our fulfillment team fulfills orders and double checks to make sure all items are placed in the package to be shipped. A packing slip is included in every package. IF THERE ARE ANY ITEMS MISSING OR DAMAGED, PLEASE CONTACT US IMMEDIATELY WITH PICTURES OF YOUR PACKING SLIP AND PRODUCTS YOU DID RECEIVE OR THAT ARE DAMAGED.
  • The processed, fulfilled, packaged and labeled orders will be picked up by USPS by 5:00pm PST and taken to the annex facility to be sorted.

Please contact us at [email protected] if you have any further questions or concerns. Thank you for your support to ensure safe transactions and deliveries.

Claims with Route are subject to an approval process that varies depending on the issue. Route Shipping Protection covers lost, damaged, and stolen packages. Adding Route Shipping Protection to your order provides an easy, more direct path to a resolution. Orders that have issues without Route Shipping Protection may be directed to USPS for issue resolution. Please note that we do not have control over a package once it has left our facility and it is up to USPS to ensure a safe and timely delivery of your package.

Orders can be returned within 10 days of delivery in their original condition, and packaging. Please notify us of any issues immediately and we will assess the situation for return approval and email you a return label. Requests for returns of opened or used items will not be approved.

Any item returned in accordance with our policy may be subject to a 20% restocking fee at our discretion. We reserve the right to require a return of any products before issuing a refund. Refunds will be issued within 1-2 days after your return is received. It may take your bank 2-4 additional days for those funds to be reflected in your account. An exchange is the same as a return, please follow the above directions and send your items back You may then place a new order for the items you wish to receive at your convenience.

If there is an issue with your order, or product, please contact us immediately at [email protected] and provide details of the issue. Please include 1) your name, 2) a copy of your packing slip, 3) a photo of the product, 4) explain the issue you are experiencing, and 4) the order number in the subject line. We may request the item to be returned before issuing a replacement. This supports our standard for quality assurance and customer service. A discarded product without providing the above stated details may not qualify for replacement.

Returns and Exchanges:
  • Refunds and exchanges are still subject to a return of the original product.
  • If an official statement is passed prohibiting the shipment of cartridges, all orders containing cartridges that have arrived to the customer are final and can no longer be returned or replaced. 10DC will be proactive in informing our customers of any major changes via newsletter.

Orders are processed as they are received. Orders may take up to 48 hours to process after an accepted payment is received through our regular business hours Monday-Friday 9:00am to 5:00pm PST. All orders placed after 2:00pm PST will be processed the next day, except on Fridays. We are closed every weekend and orders placed Friday will be filled the following Monday. Special circumstances may apply to this process.

  1. After your order is placed, you should receive an email with your Order Confirmation. If you do not receive this, please check your spam folders, and verify your email address was inputted correctly in your order and/or account.
  2. When your order is in “fulfillment status” a shipping label is created.
    • Please note, some items are made to order. Orders with made-to-order items will be placed on hold until our production team can create the item needed. This process can take up to 48 hours.
  3. Every order receives a packing slip that is used to carefully fulfill the order. Each item has been highlighted to note the items have been fulfilled and the order has been verified that ALL ITEMS have been placed into the package. It is then sealed and the label is applied.
  4. The processed orders are either picked up by the USPS carrier, or dropped off to the USPS Annex by 5:00pm PST. Once it arrives there it is sorted and scanned into their system.
  5. Please allow at least 24 hours from receiving your tracking information for USPS to receive, sort, and update the information on your package.
  6. For concerns about delays in shipments, or delivered status but did not receive your package, please immediately contact USPS directly.
    • Route Shipping Protection covers lost, damaged, and stolen packages. Claims with Route are subject to an approval process that varies depending on the issue. Adding Route Shipping Protection to your order provides an easy, more direct path to a resolution.
    • Orders that have issues without Route Shipping Protection may be directed to USPS for issue resolution. Please note that we do not have control over a package once it has left our facility and it is up to USPS to ensure a safe and timely delivery of your package.

If you have not received your order, and there has been no updates to your tracking information for 3 days, please contact us at [email protected].

Please be mindful there is still an increase in online ordering and deliveries. USPS is working hard to get your orders out to you. Thank you for your understanding and patience with any delays.

We are unable to upgrade shipping option to an order once it is placed. We can cancel your order, and you can place a new one with the chosen shipping option. Please contact [email protected] for help with cancelling your order.

Please be mindful that selecting Priority Shipping is an option, not a guarantee. It can take anywhere from 2-5 business days. Please keep in mind, placing an order on Friday with Priority Shipping does not ensure a faster delivery. To support a faster shipment using Priority Shipping option, place orders Sunday-Wednesday for a potential same week delivery.

Orders are processed as they are received. Orders may take up to 48 hours to process after an accepted payment is received through our regular business hours Monday-Friday. All orders made after 2PM are processed the next day, except on Fridays. We are closed every weekend and orders placed Friday will be filled the following Monday. Special circumstances may apply to this process.

  1. After your order is placed, you should receive an email with your Order Confirmation. If you do not receive this, please check your spam folders, and verify your email address was inputted correctly in your order and account.
  2. When your order is in “fulfillment status” a shipping label is created. This may happen fairly quickly, but is still in line to be processed with several other orders.
  3. Every order gets a packing slip and all items are verified that they have been placed into the package. It is then sealed and labeled.
  4. It is then picked up at 2pm by the USPS carrier, and taken to the USPS sorting facility. From here it will get scanned and sorted out to go to its appropriate location.
  5. Please allow at least 24 hours from receiving your tracking information for updates to be made.

Please be mindful there is an extensive increase in online ordering and deliveries. USPS is working hard to get your orders out to you. Thank you for understanding and patience in these processes.

Please note that in order to process your transaction, your billing name and address information MUST match what is listed on the card. Failure to provide a valid name on an order, or if you billing and shipping do not match what is listed, or match what is on your payment method, your order may not be processed normally. If you do not have a user account established on our website, please create one. If you do have a user account, please verify and update all information in your account to avoid any further delays in processing your order. Please contact us at [email protected] if you there is an issue with your order being processed. Verification of identity may be requested in order to process your transaction. Thank you for support as we work to manage safe transactions and deliveries.

Please note that in order to process your transaction, you must provide a VALID name and address (billing and shipping). Your billing name and address information MUST match what is listed on your payment method. Failure to provide a valid name on an order, or if billing and shipping do not match your account, or do not match what is on your payment method, your order may not be processed normally. If you do not have a user account established on our website, please create one. If you do have a user account, please verify and update all information in your account to avoid any further delays in processing your order. Please contact us at [email protected] if you feel there is an issue with your transaction or order being processed. Verification of identity may be requested in order to process your transaction successfully. Thank you for support as we work to manage safe transactions and deliveries.

We apologize for this inconvenience. This transaction was flagged due to an error in the transaction: name, billing address, shipping address, or addressee listed in the shipping address was not able to be verified or authorized. If you do not have a user account established on our website, please create one. If you do have a user account, please verify and update all information in your account to avoid any further delays in processing your order. We are unable to change shipping address after an order has been placed. We will work together to resolve any issues after you have updated your account information. Please reach out to us [email protected] for support. Thank you for support as we work to manage safe transactions and deliveries.

Unfortunately we are unable to add items to an order that has already been processed. We can cancel the order so you are able to place a new order with all the items you would like to order.

Unfortunately we are unable to make changes to shipping location once an order has been processed. We can cancel the order so you are able to place a new order with the correct address.

Our products contain either Delta-8, CBD, CBN, HHC, THC-O or another cannabinoid variance that has been tested and specified. There are NO additional additives, vitamin E, fillers, or cutting agents. The only other ingredient in certain concentrates are 4-7% of Botanically Derived Terpenes (BDT) or Cannabis Derived Terpenes (CDT). The BDT’s we use are sourced from either True Terpenes or Floraplex. CDTs are sourced locally by our suppliers here in Oregon. Our Test Results page offers more specific information for individual products.

Due to recent studies regarding THC-O, we will no longer be offering this particular cannabinoid in a vape or cartridge. We will continue to research the possible health impacts of all of our products and will update availability as new information arises. Please, notify us at [email protected] if you have any questions or concerns and join us on Reddit to further discuss current research.

If there are specific delivery instructions needed for your order, these must be directed through USPS. Any delivery instructions left in the notes on your order, will unfortunately not be relayed to USPS directly. USPS uses a separate system to communicate with each other. If you wish for your item to be “left at the door” or “placed in the mailbox”, please click Here to set up any additional delivery instructions.

We encourage you to reach out to [email protected] for any questions about how to use or care for your products. You may also find instructions on how to use products on our site in each product page.

The most common issues are clogs and leaks. Here is how we recommend fixing problems. Still having issues? Let us know!

Clear small clogs by:
1) Pulling (hard first, then slow and steady) without firing up the vape
2) Clear excess liquid with a thin piece of wire (e.g., paperclip) by gently inserting the wire and moving it side-to-side and up-and-down to pull out excess D8 while it is cool
3) Heat with hair dryer or submerge in a waterproof bag in warm water
4) Store upright after warming so liquid moves back from mouthpiece to chamber

For a major clog or flooded chamber:
1) Flick cart side-to-side several times to dislodge excess liquid
2) Blow into cart to clear liquid (pulling may exacerbate flooded chamber)
3) Fire it up for 1-2 seconds without pulling or blowing (this vaporizes excess liquid but be careful to not overdo this or you could burn the wick and end up with a bad taste or ruined cart)

Monthly Showcase Box FAQ

August was our last box for 2022. Next year we will be offering a new series of boxes through SuperPlug. We will keep you up-to-date on through the newsletter and social media. All boxes for 2022 are sold out!

We are happy to help resolve issues with products that are damaged by following our return policy above. Please reach out to our support team with your order name, email and/or order number and an explanation of the issue along with any applicable photos at [email protected].